Dealing with ‘Change’ everyday?
Welcome to the Club. The landscape changes continually for all IT departments, organizations and companies. We all know that ‘The Customer Experience’ is critical to the bottom line. Increased customer attention, increased customer trust and increased customer service, should be the key focus of any IT Service Management and Governance strategy to stay competitive with other serious players in the marketplace.
Rarely is the customer experience what it should be, since most people don't embrace change willingly.
'Turning the Key of Willingness' is truly an... Art!
What is ‘Art’ anyway?
"The employment of means to accomplish some desired end; the adaptation of things in the natural world to the uses of life; the application of knowledge or power to practical purposes."
To accomplish your goals, get results and achieve desired success, you will have to apply the ‘The Three IT Service Management & Governance Pillars’ in an artful way:
1. Purpose (Strategy & Vision)
2. People (Attitude, Behaviour and Culture)
3. Process (IT Service Management and IT Governance Tactics)
In other words, if you:
1. Don’t know exactly where you’re going
2. Don’t provide the right reasons for people to do what you want them to do
3. Don’t have the right systems
well, don’t be surprised... when you don’t arrive.
It’s simple really: If you Don’t, it Won’t!
What's the ‘SMArt’ difference?
Along with our IT Consulting, Training and Knowledge Services (ITIL®, Cobit, ISO 20000), we stand out from our competitors by helping you unleash the value of your business, your projects and your people with SMArt's exclusive ‘IT Service Management ART Techniques’ to create a more positive reception to change within your organization. Change will be welcomed, not feared.
Contact us today for a FREE CONSULTATION without any obligations.
SERVICE MANAGEMENT ART
Proven experience, proven tactics and proven success.