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The Official ITIL® Version 3 Portfolio includes:
- Core Reference material (OGC):
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- The ITIL® Lifecycle Publication Suite, containing all five above publications
- Related Reference material (OGC):
- Introduction to the ITIL Service Lifecycle
- Passing Your ITIL Foundation Exam – The ITIL Foundation Study Aid (2nd Edition)
- Passing Your ITIL Intermediate Exams – The ITIL Foundation Study Aid
- Key Element Guides
- Complimentary guidance:
- Complementary material from the Official Publisher, Official Accreditor and web based complementary products.
ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support I
$51.49
This publication provides a comprehensive and much-needed source of information on data and information management - ideal in the current climate of information losses.
$48.27
This publication is your gateway to ITIL.It introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.
$48.27
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service managemen
$136.76
Updated in line with the ITIL 2011 editions and the Foundation syllabus, this quick reference guide to the ITIL framework can be used as a study aid by those preparing for the ITIL Foundation exam. It also serves as a practical resource for managers, prac
$17.62
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications:
'ITIL Service Strategy'
'ITIL Service Design'
$481.07
In order to meet current and future business requirements, 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services soluti
$136.76
Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which
$136.76
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.
'ITIL Service Strategy' provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of t
$136.76
Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, deliver
$136.76
'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL V3 by selecting and implementing key ITIL V3 components.
$48.27
This handbook provides advice and guidance to organizations considering implementing service management.
$120.67
'ITIL V3 Small-Scale Implementation' has been updated in line with ITIL Version 3, the Service Lifecycle approach.
$64.36
This publication, 'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the foundation exam.
$32.18
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