The Share IT Initiative is setup to promote sharing of ideas, experiences and knowledge in the IT Service Management community. On a regular basis we will add new events and ideas to this page.

Presentations

Keynote Paul Wilkinson, Gamingworks - ABC of ICT

Keynote Ken Gonzalez, Engaged Consulting - Leading the way to Next Generation Service Management

Paul Wilkinson, Gamingworks - ABC of ICT workshop

Bruce Mortin & Tracy Craig, Forzani Group - ITSM, Where to Begin!!!???

John Krogh, Service Management Art - Why do so many Service Management initiatives fail to achieve the desired results?

Michael Long, Alberta Health Services - Creating a Service Focused IT Department

Ian Proctor, Westjet - ITSM Tool Implementation

Peter Lijnse, Service Management Art - 12.5 Recommendations for a Successful ITSM Program

Bruce Mortin & Tracy Craig, Forzani Group - ITSM, Are we there yet!!??

Bill Conrad, Service Now - Social IT

Derek Storbakken, Service Management Art - ITIL 2011 Edition, What has Changed?

Bruce Specht, Alberta Gaming & Liquor Commission - Pick One: IT Governance, ITSM Processes or ITSM Tool Implementation

Farah Remtulla, Emory University - itSMF US Project of the Year 2011

Jorge Wong & Jon Dowell, itSMF - Problem Management Practitioner

And the opening video:

The following photos are courtesy of Roland Sabourin