Service Management Art provides IT Management Consulting services that focus on:

1. Purpose (Strategy & Vision)

2. People (Attitude, Behaviour and Culture)

3. Process (IT Service Management and IT Governance Tactics)

Based on our experience we have developed methods and techniques that provide fast and proven results. In our work we are guided by what we call the 6 Ps of IT Management:

• Purpose (IT Strategy)
• People (Management of Change)
• Process (based on ITIL and CobiT)
• Products (Technology Requirements analysis)
• Partners (Vendor Relationships) which leads into
• Performance (Measurement and Metrics)

Specific workshops we deliver:

Key Performance Indicator (KPI) Development Workshop

Apollo 13 Simulation

Strategic Visioning

We specifically focus our efforts on IT Strategy, Management of Change and Processes (including Performance), although we support organizations in selecting technology and vendors. Please contact us for a FREE CONSULTATION to learn more about our services.