ISO/IEC 20000 for Consultants

This interactive workshop leading to BS15000 for consultants examination is designed to provide a basic level of knowledge in the ISO/IEC 20000 IT Service Management standard and its application. It is aimed at practising IT Consultants who wish to assist organisations to prepare for certification under the ISO/IEC 20000 Certification Scheme. The course covers the interpretation and application of the ISO/IEC 20000 standard and enables consultants to develop the Service Management capability of an organization and assess its readiness for certification. Internal auditors involved in preparing an organisation for ISO/IEC 20000 Certification may find this course more appropriate than the Auditor course. The exam will be conducted at the end of the training.

Learning Objective

At the end of this workshop, you will be able to:

• Understand the benefits of achieving ISO/IEC 20000 certification.
• Define your path towards implementation of ISO/IEC 20000.
• Define the relationships between the different Service Management processesfrom an implementation perspective.
• Understand the role change imposes on an organization and how to deal with this from a ISO/IEC 20000 implementation perspective.
• Understand what is required for ISO/IEC 20000 audit.

Prerequisites

Candidate must hold an ITIL Foundations certificate and be either an IT practitioner or manager with at least five years' general IT experience and at least three year's experience in an IT Service Management environment either as a practitioner, supervisor or manager or Service Management consultant with at least five years general IT experience and at least three years experience in IT Service Management processes or projects.

Supporting Materials