ITIL^® Courses

Service Management Art sees ITIL^® qualification education courses as a integral part of your mentoring and coaching. Our ITIL^® course facilitators are experienced consultants who share that knowledge with the students during the classes (particularly in the intermediate ITIL^® qualification courses). We use world class materials that are developed based on adult education principles and not just PowerPoint slidesets.

We offer a first class ITIL^® education experience in the class room.  Even if the ITIL^® material is dry, we will ensure that you will be excited about the course and that you receive the information and the qualifications for which you are looking.

Our ITIL^® qualification pass rate is higher than average due to the fact that we use only the highest quality materials, and our facilitators are all experienced in their fields.

The following is a list of all the courses we offer:

ITIL^® Foundation Course

ITIL^® Service Strategy Lifecycle Course

ITIL^® Service Design Lifecycle Course

ITIL^® Service Transition Lifecycle Course

ITIL^® Service Operation Lifecycle Course

ITIL^® Continual Service Improvement Lifecycle Course

ITIL^® Release, Control & Validation Capability Course

ITIL^® Operational Support & Analysis Capability Course

ITIL^® Service Offerings & Agreements Capability Course

ITIL^® Planning, Projection & Optimization Capability Course