ITIL^® Intermediate Qualification - Service Transition

The ITIL^® Intermediate Qualification - Service Transition 4-day certification course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The main focus areas include Service Transition purpose, principles, processes, activities, functions, technology and implementation considerations. It uses an engaging scenario-based approach to learning the core disciplines of the ITIL^® Best Practices, and positions students to complete successfully the associated exam.

The main process focus areas of this course include:

• Change Management
• Service Release and Deployment Management
• Service Validation and Testing
• Service Asset and Configuration Management
• Knowledge Management
• Change Evaluation

Course Details

This course has mandatory 21 contact hours as well as a recommendation of completing 21 hours of self study prior to the start of the course.

Minimum class size is 6 students, maximum class size is 18 students.

Two official sample exams will be provided during the course.

Learning Objectives

At the end of this course, the learner will gain competencies in:

• Leading discussions on Service Transition.
• Service Transition principles, processes, and common activities.
• Understanding implementation approaches, Service Transition roles, organization, enabling technology, challenges, critical success factors and risks.

Prerequisites

Candidates must hold an ITIL^® Foundation Certificate or an ITIL^® Foundation Bridge Certificate.

Supporting Materials

Students receive a copy of the classroom presentation material, practice exams, homework and assignments.

Students are required to pre-read and bring to class the following ITIL^® Service Management Practices core lifecycle publications:

ITIL^® Service Transition - 2011 Edition
ISBN: 9780113313068