ITIL^® Intermediate Qualification - Service Design

The ITIL^® Intermediate Qualification - Service Design 4-day certification course immerses learners in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage but not the details of each of the supporting processes. It uses an engaging case study-based approach to learning the core disciplines of the ITIL^® Best Practices, and positions the student to complete successfully the associated exam.

Course Details

This course has mandatory 21 contact hours as well as a recommendation of completing 21 hours of self-study prior to starting the course.

Minimum class size is 6 students, maximum class size is 18 students.

Two official sample exams will be provided during the course.

The following link will take you to the official ITIL^® Service Design Qualification Syllabus:
ITIL^® Service Design

Learning Objectives

Upon completion of this course and examination, the learner will gain competencies in:

• Understanding Service Management as a practice and Service Design principles(purpose and objectives).
• Understanding how all Service Design processes interact with other Service Lifecycle processes.
• The sub-processes, activities, methods and functions used in each of the Service Design processes.
• Identifying the roles and responsibilities within Service Design.
• Achieving operational excellence.
• Measuring Service Design performance.
• Understanding technology and implementation requirements in support of Service Design.
• Undersrtanding the challenges, critical success factors and risks related with Service Design.

Prerequisites

Candidates must hold an ITIL^® Foundation Certificate or an ITIL^® Foundation Bridge Certificate.

Supporting Materials

Students will receive a copy of the classroom presentation material, practice exams, homework and assignments.

Students are required to pre-read and bring to class the following ITIL^® Service Management Practices core lifecycle publications:

ITIL^® Service Design - 2011 Edition
ISBN: 9780113313051