ITIL^® Intermediate Qualification - Service Strategy

The ITIL^® Intermediate Qualification - Service Strategy 4-day certification course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage but not the details of each of the supporting processes. It uses an engaging scenario-based approach to learning the core disciplines of the ITIL Best Practices, and positions students to complete successfully the associated exam.

Course Details

This course has mandatory 21 contact hours as well as a recommendation of completing 21 hours of self-study prior to starting the course.

Minimum class size is 6 students, maximum class size is 18 students.

Two official sample exams will be provided during the course.  

The following link will take you to the official ITIL^® Service Strategy Qualification Syllabus:
ITIL^® Service Strategy Syllabus

Learning Objectives

At the end of this course, the learner will gain competences in:

• Understanding Service Management as a practice and Service Strategy principles(purpose and objectives).
• Understanding how all Service Strategy processes interact with other Service Lifecycle processes.
• Identifying activities, methods and are functions used in each of the Service Strategy processes.
• Identifying the roles and responsibilities within Service Strategy
  
• Achieving operational excellence.
• Measuring Service Strategy performance.
• Understanding technology and implementation requirements that support Service Strategy.
• Understanding the challenges, critical success factors and risks related with Service Strategy.

Prerequisites

Candidates must hold an ITIL^® Foundation Certificate or an ITIL^® Foundation Bridge Certificate.

Supporting Material

Students will receive a copy of the classroom presentation material, practice exams, homework and assignments.

Required Material

Students are required to pre-read and bring to class the following ITIL^® Service Management Practices Core Lifecycle publications:

ITIL^® Service Strategy - 2011 Edition
ISBN: 9780113313044