ITIL^® Intermediate Qualification - Planning, Protection & Optimization (PPO)

The ITIL^® Intermediate Qualification - Planning, Protection & Optimization 5-day course immerses learners in the practical aspects of the ITIL^® Service Lifecycle and processes associated with the Planning Protection and Optimization of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL^® best practice and positions the student to successfully complete the associated exam.

Course Details

This course has mandatory 30 contact hours as well as a recommendation of completing 12 hours of self study prior to the start of the course.

Class size minimum is 6 students, Class size maximum is 18 students.

Two official sample exams will be provided during the course.

The following link will take you to the official ITIL^® Planning, Protection & Optimization Qualification Syllabus:
ITIL^® Planning, Protection & Optimization Syllabus

Learning Objectives

Upon completion of this course and examination, the learner will gain competencies in:

• Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
• Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
• The activities, methods and functions used in each of the Planning Protection and Optimization processes
• The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
• How to measure Planning Protection and Optimization performance
• The importance of IT Security and how it supports Planning Protection and Optimization
• Understanding technology and implementation requirements in support of Planning Protection and Optimization
• The challenges, critical success factors and risks related with Planning Protection and Optimization

Prerequisites

Candidates must hold an ITIL^® Foundation Certificate or an ITIL^® Foundation Bridge Certificate.

Supporting Materials

Students receive a copy of the classroom presentation material, practice exams, homework and assignments.

Required Materials

Students are required to pre-read and bring to class the following ITIL^® Service Management Practices core lifecycle publications:

ITIL^® Service Design - 2011 Edition
ISBN: 9780113313051

Students may find the following ITIL^® Service Management publications useful for additional study:

Planning, Protection & Optimization ITIL V3 Intermediate Capability Handbook
ISBN: 9780113312726