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Knowledge is NOT power...If knowledge was power, academics would rule the world. Knowledge in itself is not power. It’s the application of knowledge... where power lies. Too much focus on learning often leads to a lack of decisiveness, or even paralysis in an organization. Successful executives know this: Focus on action - to achieve your goals. This is an era of knowledge abundance. We need new management strategies and processes to deal with massive communication streams, and the overwhelming availability of knowledge. Today, we all KNOW that we need to: • align employees and customers But... how do we ‘Activate’ this knowledge? Service Management Art provides IT organizations with ‘Guidance for process improvement’®. Why? (And ‘What’ is it?) Every transformation in any business involves serious changes in 'human behavior'. Which means: ‘there are no On or Off switches’. You need to turn the key of 'willingness'. That requires strong vision and professional leadership. To accomplish what you have planned is... ‘A True Art’. But more than often, sensitive process changes involving people, are perceived as just ‘technical projects’.
Service Management Art provides people focused programs and education to help you improve your IT Processes. More importantly... to generate a positive effect on your Business Objectives (ROI). The IT service management traing we offer includes ITIL training, Cobit courses, and ISO 20000 certification. Knowledge is valuable only when we ACT... on what we know. So the key question is: ‘How do we use our knowledge more effectively? Well, ‘the time to act is now’... because ACTION is the diamond in the dirt of the knowledge society. Contact us today! This is where the ‘MANAGEMENT’ kicks in. Our strategies, processes and training programs are based upon industry standard research. The information resources we use have proven track records. We apply sophisticated Assessment Models that show the situation exactly ‘as is’.
The ‘ART’ is in fine tuning the data, generated by those assessments. Then we produce a tailor-made process to ensure that your requirements are met. So we need to talk to your people. We need to know what they do, how they do it and what they think. We need to ask them: How can we do this better? But people are... people. Sometimes they feel threatened by any change. Sometimes their story is based upon personal benefit. Sometimes the data provided is simply not right. It is our task to think this over before they start thinking. We need to know what kind of actions are expected, from the employer’s, and from the employee’s side. So, we anticipate the anticipations... What we do? We make changes work!Service Management Art offers readily available programs, enabling you to take action now. These programs are designed with you, your people and your customer in mind. We make sure that your people WANT to be part of the change.Usually, people are very reluctant to change. Or... they simply don't want it! Actually, that's one of the biggest problems when implementing new processes. What is Service Management anyway?
The business decides its requirements and an application is purchased or created in order to satisfy those requirements. At that point, in a perfect world -- the business is done. It doesn't see, hear or smell IT. It doesn't want to care about infrastructure, gizmos or problems. It wants IT to provide, not talk. But hey... we’re working with people. And people are... part of the process. So, it’s not about creating requirements, processes and protocols only. If you want to improve things (especially where people are involved) it is not as easy as just throwing money at it. You need to 'Turn the key of Willingness'. We do that. |
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