Tuesday May 18th, 2010: SMArt Event
Join our executive consultants
Elka Schrijver
John Krogh
and Peter Lijnse
at this exclusive event for an afternoon of presentations on a variety of topics.
At the end of the presentations the consultants will answer YOUR questions about IT Governance and IT Service Management
in a forum-like discussion.
We are opening the VALUE box.
Location:
Fort Calgary
750 9 Avenue SE
Calgary, AB T2G 5E1
Date:
Tuesday May 18th, 2010
Agenda:
2:00 pm - Registration, Opening and Introduction
2:15 - 5:00 pm - Presentations and Forum
5:00 - 6:00 pm - Networking Reception
Register online at:
www.servicemanagementart.com
Register by phone: 403-219-4195
Registration and payment (visa, mastercard, amex)
Deadline: May 17, 2010 or until sold out
Detailed Agenda
2:00 pm
Registration, Opening and Introduction
2:15 pm
Critical Success Factors for an IT Service Management Program
Introduction to 5 key strategies that will contribute to the success of YOUR IT Service Management program.
Elka Schrijver
2:35 pm
IT Governance - What are the smart things to do?
Introduction to the control and governance of IT. Where should you start for an appropriate level?
Peter Lijnse
2:55 pm
Continual Service Improvement as a way of life.
What is the value of having a dedicated CSI team?
John Krogh
3:15 pm
Break
3:30 pm
IT Service Definitions.
Why define services? What is the value of defining services? Who should use Service Definitions?
Elka Schrijver
3:50 pm
Performance Measurements.
How can you prove that you have met your goals?
An example of how performance measurements are linked to business goals.
John Krogh
4:10 pm
Assessment versus Assurance versus Audit.
When do you need to do what? What is the difference? What is the value?
Peter Lijnse
4:30 pm
Forum Discussion
Ask the experts YOUR questions.
Elka Schrijver, John Krogh and Peter Lijnse
4:55 pm
Closing remarks
5:00 pm to 6:00 pm
Networking Reception
Biographies
Combined IT Management experience
of more than 50 years!
Elka Schrijver
An experienced IT Management Consultant with more than 20 years of in-depth knowledge of IT Governance and IT Service Management process theory and practical application, and business operations manager in the IT consulting and services industry. Key focus areas:
- Business and IT process design;
- Executing and improving Service Strategy;
- Financial accounting to meet regulatory compliance;
- Organizational Design;
- Management of Change.
John Krogh
An experienced IT Management Consultant with more than 12 years of in-depth knowledge of IT Service Management process theory and practical application. Key focus areas:
- Leading large IT Service Management programs;
- Roadmap development for IT Service Management improvement programs;
- Coaching and Mentoring management teams around Continual Service Improvement;
- Performance Measurement;
- Management of Change.
Peter Lijnse
An experienced IT Management Consultant with more that 22 years of in-depth knowledge of IT Governance and IT Service Management process theory and practical application. Key focus areas:
- Executive IT Management Coaching and Mentoring;
- IT Governance implementation;
- Roadmap development for IT Governance Initiatives;
- IT Governance Assurance Initiatives;
- Organizational Design;
- Management of Change.
All our consultants have the highest attainable certification for the following frameworks: CobiT, ITIL V3 and ISO/IEC 20000.
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