IT Measurement and Performance

“I need some key performance indicators around our IT performance!”

A statement we often hear from all levels of IS/IT staff and managers.
This statement always generates some important questions:

• What exactly is the solution you're looking for?
• Why do you need it?
• What are you going to do with these key performance indicators?
• Is there a reason for measuring certain parts of the infrastructure?
• Who will measure?

One of the solutions: Metricus...

All these questions are not easy to answer but are necessary to help you develop the key performance indicators to manage your job or business better.

The evolution of IT Management practices, indicates that the way IT is being organized, is professionalizing. Enterprises emphasize the need for aligning IT services with business practices and the proper governance over IT. This pursuit has led to the development and adoption of frameworks like COBIT, ITIL, ISO/IEC 20000 and others.

While the adoption of processes successfully changed the way IT operates, the measurement of IT’s performance is still in its infancy - preventing further acceleration. Trying to improve the performance of IT without understanding the means in which to do so, is like attempting an expedition without a map and a compass. Intuitively you make judgments and assumptions regarding your direction and it's possible you can get along way. Cconsider how much easier your journey would be if you knew your exact location and your route was precisely defined.

Service Management Art provides three options:

• Package A
  IT Performance Books / Training / Mentoring

• Package B
  IT Performance Metrics Development

• Package C
  IT Performance & Measurement through Metricus
  

Package A
This package is for organizations that want to understand the approach for developing the right measurement but would like to do it themselves.

With this package, Service Management Art includes the following services and products:

1. The latest books on metrics for IT
2. A two day SMArt training course on IT Performance Measurement
3. Coaching and mentoring program for further development

Package B
This package is for organizations that need help with defining their key performance indicators.

Service Management Art would be pleased to set out on an interesting journey to define the key performance indicators within your organization. These key performance indicators will be based on your IT strategy and requirements.

You will learn how to gather and calculate the actual data establishing your own key performance indicators. This workshop approach will provide you with the knowledge and experience to develop future performance indicators yourself.

Workshop Overview:

1. Execute an IT strategy assessment
2. Execute a Key Performance Indicators workshop
3. Define an implementation plan
4. Coaching and mentoring (optional)

Package C - View Demo

IT Performance Measurement

Note:
This package is for organizations who need a measurement process that is supported by a 'hosted environment'.

Metricus draws a map for you and presents a clear picture of the performance of your IT organization. You learn where you are on the map based on factual data and metrics selected specifically for you. Based on this reality you can drive improvement programs and enhance the implementation of best practices. View Demo

Metricus provides a common framework that helps organizations - both small and large - in measuring the performance of IT. Metricus is aligned with leading IT best practice frameworks including: ITIL v2.0/3.0, COBIT 4.1 and ISO/IEC 20000. Therefore, it naturally extends current initiatives focused at maturing IT organization.

Metricus provides a practical and pragmatic approach to IT performance measurements and develops a comprehensive framework to work within. A toolkit with expert knowledge and services is designed to assist in the application of Metricus within your organization. 

Metricus can assist you in understanding the performance of your organization and will enable effective decision making which facilitates IT alignment to business strategies. View Demo

Service Management Art Inc. would be pleased to work with your organization to understand your specific requirements in the measurements and reporting area. Our individual workshops are designed to develop the unique areas that you wish to understand better and faster with easy to read scorecards, dashboards & graphics.

Contact us now to book a FREE 1 hour consultation today.