Process Improvement

IT organizations are in the hot seat. They must provide more service and value with fewer resources and less money. For organizations wanting to improve the framework of their IT service management (ITSM), SMArt offers SMArt IT Management Consulting Services – service management design. This integrated set of services helps you create a management framework built on accepted standards and best practices, helping you:

1. Align IT with business objectives.
2. Manage IT services throughout their lifecycles.
3. Reduce the cost of service delivery.
4. Enhance service management governance and accountability.
5. Improve service quality and IT reliability.
6. Redirect support costs and lower total cost of ownership.

The contents of the coaching could focus on the following (depending on requirements):

1. Providing options and solutions for process issues
2. Delivering templates for process documentation (as required)
3. Providing support for decisions regarding improvements
4. Providing support for next steps
5. Providing support for process and people development
6. Providing support for management of change issues
7. Providing support for communication and training strategies
8. Train the trainer sessions
9. Providing support for interview techniques and report writing

And it supports best practices and standards such as ISO/IEC 20000, COBIT and the IT Infrastructure Library® (ITIL®) framework.