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Click links below to view these Articles in PDF format.

Change Management Schizophrenic process - itSMF
(Kamloops April 26, 2007)

ITIL and Management Committment
(November 23, 2006)

Generation Y - itSMF
(May 28-29, 2007)

Turning the Key of Willingness.
(April 23, 2007)

Reactive to Proactive IT Management.
(April24, 2007)

SMArt Event November 26, 2008 - Service Management Art

SMArt Event November 26, 2008 - Deloitte


SMArt Event November 26, 2008 - Manta

 

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