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Change Management Schizophrenic process - itSMF (Kamloops April 26, 2007)
ITIL and Management Committment (November 23, 2006)
Generation Y - itSMF (May 28-29, 2007)
Turning the Key of Willingness. (April 23, 2007)
Reactive to Proactive IT Management. (April24, 2007)
SMArt Event November 26, 2008 - Service Management Art
SMArt Event November 26, 2008 - Deloitte
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