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ITIL Training Courses from SMArt
More strategic perspective, more leadership and yeah, some day more compensation...
Instructor Led Training Courses
| Course Code |
Course |
Start Date |
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| I2120901OCAX |
ITIL V3 Service Transition Lifecycle (Calgary) |
Dec 01, 2008 |
| I1100906OCAX |
ITIL V3 Foundation (Calgary) |
Dec 01, 2008 |
| I2130901OCAX |
ITIL V3 Service Operations Lifecycle (Calgary) |
Dec 08, 2008 |
| I3110901DVAX |
ITIL V2 - V3 Service Managers Bridging course (Vancouver) |
Jan 26, 2009 |
| I1100907OCAX |
ITIL V3 Foundation (Calgary) |
Jan 26, 2009 |
| I2160901OCAX |
ITIL V3 Operational Support and Analysis Capability (Calgary) |
Feb 02, 2009 |
| I1100913DVIX |
ITIL V3 Foundation (Victoria) |
Feb 02, 2009 |
| I1110901DVIX |
ITIL v2 - v3 Bridging Foundation (Victoria) |
Feb 05, 2009 |
| I2150901OCAX |
ITIL V3 Release, Control and Validation Capability (Calgary) |
Feb 09, 2009 |
| I1100908OEDX |
ITIL V3 Foundation (Edmonton) |
Feb 23, 2009 |
| I1110903OEDX |
ITIL v2 - v3 Bridging Foundation (Edmonton) |
Feb 26, 2009 |
| I2120901DVIX |
ITIL V3 Service Transition Lifecycle (Victoria) |
Mar 02, 2009 |
| I2130902OCAX |
ITIL V3 Service Operations Lifecycle (Calgary) |
Mar 16, 2009 |
| I3000902OCAX |
ITIL v2 Service Manager Program (Calgary) |
Mar 23, 2009 |
| I3110902DVAX |
ITIL V2 - V3 Service Managers Bridging course (Vancouver) |
Mar 23, 2009 |
| I2170901OCAX |
ITIL V3 Service Offerings and Agreements Capability (Calgary) |
Mar 30, 2009 |
| I1100909OLEX |
ITIL V3 Foundation (Lethbridge) |
Mar 30, 2009 |
| I1110904OWIX |
ITIL v2 - v3 Bridging Foundation (Winnipeg) |
Mar 31, 2009 |
| I1100910OWIX |
ITIL V3 Foundation (Winnipeg) |
Apr 01, 2009 |
| I2120902OWIX |
ITIL V3 Service Transition Lifecycle (Winnipeg) |
Apr 06, 2009 |
| I1110902DVAX |
ITIL v2 - v3 Bridging Foundation (Vancouver) |
Apr 06, 2009 |
| I1100914DVAX |
ITIL V3 Foundation (Vancouver) |
Apr 07, 2009 |
| I2110901OCAX |
ITIL V3 Service Design Lifecycle (Calgary) |
Apr 15, 2009 |
| I1100911OCAX |
ITIL V3 Foundation (Calgary) |
Apr 20, 2009 |
| I3110904OCAX |
ITIL V2 - V3 Service Managers Bridging course (Calgary) |
Apr 20, 2009 |
| I2150902OREX |
ITIL V3 Release, Control and Validation Capability (Regina) |
Apr 27, 2009 |
| I2140901OCAX |
ITIL V3 Continual Service Improvement Lifecycle (Calgary) |
Apr 27, 2009 |
| I2150902DVAX |
ITIL V3 Release, Control and Validation Capability (Vancouver) |
May 04, 2009 |
| I3110903DVIX |
ITIL V2 - V3 Service Managers Bridging course (Victoria) |
May 04, 2009 |
| I2170902OEDX |
ITIL V3 Service Offerings and Agreements Capability (Edmonton) |
May 04, 2009 |
| I2120903OCAX |
ITIL V3 Service Transition Lifecycle (Calgary) |
May 11, 2009 |
| I1100915DVIX |
ITIL V3 Foundation (Victoria) |
May 11, 2009 |
| I8100902OCAX |
Apollo 13 simulation (Calgary) |
May 13, 2009 |
| I1110903DVIX |
ITIL v2 - v3 Bridging Foundation (Victoria) |
May 14, 2009 |
| I2100901OCAX |
ITIL V3 Service Strategy Lifecycle (Calgary) |
May 20, 2009 |
| I1100912ORDX |
ITIL V3 Foundation (Red Deer) |
May 20, 2009 |
| I2160901DVAX |
ITIL V3 Operational Support and Analysis Capability (Vancouver) |
May 25, 2009 |
| I2180901OCAX |
ITIL V3 Planning, Projection & Optimization Capability (Calgary) |
May 25, 2009 |
| I2130903OREX |
ITIL V3 Service Operations Lifecycle (Regina) |
May 27, 2009 |
| I3110905OCAX |
ITIL V2 - V3 Service Managers Bridging course (Calgary) |
Jun 01, 2009 |
| I1100916DKEX |
ITIL V3 Foundation (Kelowna) |
Jun 01, 2009 |
| I1110904DKEX |
ITIL v2 - v3 Bridging Foundation (Kelowna) |
Jun 04, 2009 |
| I2150903OEDX |
ITIL V3 Release, Control and Validation Capability (Edmonton) |
Jun 08, 2009 |
| I1100913OCAX |
ITIL V3 Foundation (Calgary) |
Jun 08, 2009 |
| I1110905OREX |
ITIL v2 - v3 Bridging Foundation (Regina) |
Jun 09, 2009 |
| I1100914OREX |
ITIL V3 Foundation (Regina) |
Jun 10, 2009 |
| I1110906OCAX |
ITIL v2 - v3 Bridging Foundation (Calgary) |
Jun 11, 2009 |
| I2160902OREX |
ITIL V3 Operational Support and Analysis Capability (Regina) |
Jun 15, 2009 |
| I2130901DVIX |
ITIL V3 Service Operations Lifecycle (Victoria) |
Jun 17, 2009 |
| I2170903OWIX |
ITIL V3 Service Offerings and Agreements Capability (Winnipeg) |
Jun 22, 2009 |
| I2170901DVIX |
ITIL V3 Service Offerings and Agreements Capability (Victoria) |
Jun 22, 2009 |
| I2130904OCAX |
ITIL V3 Service Operations Lifecycle (Calgary) |
Aug 24, 2009 |
| I1100917DVAX |
ITIL V3 Foundation (Vancouver) |
Aug 24, 2009 |
| I1100915OCAX |
ITIL V3 Foundation (Calgary) |
Aug 26, 2009 |
| I2120904OEDX |
ITIL V3 Service Transition Lifecycle (Edmonton) |
Sep 01, 2009 |
| I2120902DVAX |
ITIL V3 Service Transition Lifecycle (Vancouver) |
Sep 09, 2009 |
| I1100916OCAX |
ITIL V3 Foundation (Calgary) |
Sep 09, 2009 |
| I2180902OCAX |
ITIL V3 Planning, Projection & Optimization Capability (Calgary) |
Sep 14, 2009 |
| I2170904OREX |
ITIL V3 Service Offerings and Agreements Capability (Regina) |
Sep 14, 2009 |
| I2130905OWIX |
ITIL V3 Service Operations Lifecycle (Winnipeg) |
Sep 14, 2009 |
| I2150904OCAX |
ITIL V3 Release, Control and Validation Capability (Calgary) |
Sep 21, 2009 |
| I3110904DVAX |
ITIL V2 - V3 Service Managers Bridging course (Vancouver) |
Sep 21, 2009 |
| I1100917OEDX |
ITIL V3 Foundation (Edmonton) |
Sep 28, 2009 |
| I1100918OCAX |
ITIL V3 Foundation (Calgary) |
Sep 28, 2009 |
| I1110907OCAX |
ITIL v2 - v3 Bridging Foundation (Calgary) |
Oct 01, 2009 |
| I2110902OCAX |
ITIL V3 Service Design Lifecycle (Calgary) |
Oct 05, 2009 |
| I1100919OLEX |
ITIL V3 Foundation (Lethbridge) |
Oct 05, 2009 |
| I2130906OEDX |
ITIL V3 Service Operations Lifecycle (Edmonton) |
Oct 14, 2009 |
| I3110906OCAX |
ITIL V2 - V3 Service Managers Bridging course (Calgary) |
Oct 19, 2009 |
| I2170905OCAX |
ITIL V3 Service Offerings and Agreements Capability (Calgary) |
Oct 19, 2009 |
| I1100918DVIX |
ITIL V3 Foundation (Victoria) |
Oct 19, 2009 |
| I2160903OCAX |
ITIL V3 Operational Support and Analysis Capability (Calgary) |
Oct 26, 2009 |
| I2150903DVIX |
ITIL V3 Release, Control and Validation Capability (Victoria) |
Oct 26, 2009 |
| I2120905OREX |
ITIL V3 Service Transition Lifecycle (Regina) |
Oct 26, 2009 |
| I2170902DVAX |
ITIL V3 Service Offerings and Agreements Capability (Vancouver) |
Nov 02, 2009 |
| I2140902OCAX |
ITIL V3 Continual Service Improvement Lifecycle (Calgary) |
Nov 02, 2009 |
| I8100903OCAX |
Apollo 13 simulation (Calgary) |
Nov 10, 2009 |
| I2160904OWIX |
ITIL V3 Operational Support and Analysis Capability (Winnipeg) |
Nov 16, 2009 |
| I2100902OCAX |
ITIL V3 Service Strategy Lifecycle (Calgary) |
Nov 16, 2009 |
| I1100920ORDX |
ITIL V3 Foundation (Red Deer) |
Nov 16, 2009 |
| I1110908OCAX |
ITIL v2 - v3 Bridging Foundation (Calgary) |
Nov 16, 2009 |
| I1100921OCAX |
ITIL V3 Foundation (Calgary) |
Nov 17, 2009 |
| I2150905OWIX |
ITIL V3 Release, Control and Validation Capability (Winnipeg) |
Nov 23, 2009 |
| I2120906OCAX |
ITIL V3 Service Transition Lifecycle (Calgary) |
Nov 23, 2009 |
| I1100922OREX |
ITIL V3 Foundation (Regina) |
Nov 30, 2009 |
| I1110905DVAX |
ITIL v2 - v3 Bridging Foundation (Vancouver) |
Dec 01, 2009 |
| I1100919DVAX |
ITIL V3 Foundation (Vancouver) |
Dec 02, 2009 |
| I1110909OREX |
ITIL v2 - v3 Bridging Foundation (Regina) |
Dec 03, 2009 |
| I2160902DVIX |
ITIL V3 Operational Support and Analysis Capability (Victoria) |
Dec 07, 2009 |
| I1100923OCAX |
ITIL V3 Foundation (Calgary) |
Dec 14, 2009 |
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View our Training Course Calendar 
Online Training Courses
View our Training Course Calendar
Service Management Art sees ITIL training courses as a strong part of your mentoring and coaching. Our ITIL trainers are experienced consultants and will share that knowledge with the students during the classes (especially the advanced ITIL classes). We are using world class materials that are developed based on adult education principles, not just PowerPoint slidesets.
We offer a first class ITIL training experience in the class room. Even if the ITIL training material is dry we will ensure that you will be excited about the course and that you receive the information you are looking for.
Our ITIL certification pass rate is higher than average due to the fact that we use high quality materials from ITpreneurs and our trainers are all experienced in their field….
Aligns IT services to present and future needs of the business and its customers:
- Better accessibility to services for users through a single point of contact
- Speedy responses to customer enquiries and complaints
- Improved team work and communication
- Better identification of areas for improvement
- Pro-active approach to service provision
- More favorable perception of services provided
- Improved quality of IT-related information for optimal management and decision-making
- Reduced impact on the company's business activities
- Better management and control over the IT system's infrastructure
- More effective and efficient usage of resources related to service provision and subsequent cost reduction potential
- Higher IT system users' productivity due to reduced down times
- Improved first line resolution rates
- Enhanced customer care and higher customer satisfaction
- Improved control of SLA performance
- Strengthened IT infrastructure
- Eradicate loss and inconsistent records of information, incidents and customer enquiries
- Reduced numbers of incidents
- Discovery and implementation of permanent solutions
- Systematic and consistent approach to all processes
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