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ITIL® Certification Training Courses from SMArt
More strategic perspective, more leadership and yeah, some day more compensation...
Instructor Led Training Courses
| Course Code |
Course |
Start Date |
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| I11011014OCAX |
ITILŪ V3 Foundation (Calgary) |
Aug 10, 2010 |
| I2101101OEDX |
ITILŪ V3 Service Strategy Lifecycle (Edmonton) |
Aug 24, 2010 |
| I2121101OVAX |
ITILŪ V3 Service Transition Lifecycle (Vancouver) |
Aug 24, 2010 |
| I1101104OCAX |
ITILŪ V3 Foundation (Calgary) |
Aug 30, 2010 |
| I2141101OVAX |
ITILŪ V3 Continual Service Improvement Lifecycle (Vancouver) |
Sep 07, 2010 |
| I1101114OWIX |
ITILŪ V3 Foundation (Winnipeg) |
Sep 13, 2010 |
| I2121102OATX |
ITILŪ V3 Service Transition Lifecycle (Atlanta) |
Sep 13, 2010 |
| I2111102OCAX |
ITILŪ V3 Service Design Lifecycle (Calgary) |
Sep 14, 2010 |
| I1101105OEDX |
ITILŪ V3 Foundation (Edmonton) |
Sep 20, 2010 |
| I2151102OCAX |
ITILŪ V3 Release, Control and Validation Capability (Calgary) |
Sep 20, 2010 |
| I2161101OEDX |
ITILŪ V3 Operational Support and Analysis Capability (Edmonton) |
Sep 20, 2010 |
| I1101106OATX |
ITILŪ V3 Foundation (Atlanta) |
Sep 22, 2010 |
| I2121103OEDX |
ITILŪ V3 Service Transition Lifecycle (Edmonton) |
Sep 27, 2010 |
| I1101107OCAX |
ITILŪ V3 Foundation (Calgary) |
Sep 28, 2010 |
| I2141102OCAX |
ITILŪ V3 Continual Service Improvement Lifecycle (Calgary) |
Oct 04, 2010 |
| I2131103OVAX |
ITILŪ V3 Service Operations Lifecycle (Vancouver) |
Oct 05, 2010 |
| I1101108OVAX |
ITILŪ V3 Foundation (Vancouver) |
Oct 06, 2010 |
| I2131104OCAX |
ITILŪ V3 Service Operations Lifecycle (Calgary) |
Oct 12, 2010 |
| I3111101OCAX |
ITILŪ V2 - V3 Service Managers Bridging course (Calgary) |
Oct 18, 2010 |
| I1101109OCAX |
ITILŪ V3 Foundation (Calgary) |
Oct 19, 2010 |
| I2111103OEDX |
ITILŪ V3 Service Design Lifecycle (Edmonton) |
Oct 19, 2010 |
| I2151103OATX |
ITILŪ V3 Release, Control and Validation Capability (Atlanta) |
Oct 25, 2010 |
| I2171102OCAX |
ITILŪ V3 Service Offerings and Agreements Capability (Calgary) |
Oct 25, 2010 |
| I11011010OATX |
ITILŪ V3 Foundation (Atlanta) |
Nov 01, 2010 |
| I2181102OCAX |
ITILŪ V3 Planning, Protection & Optimization Capability (Calgary) |
Nov 01, 2010 |
| I2141103OEDX |
ITILŪ V3 Continual Service Improvement Lifecycle (Edmonton) |
Nov 02, 2010 |
| I2171103OEDX |
ITILŪ V3 Service Offerings and Agreements Capability (Edmonton) |
Nov 15, 2010 |
| I11011011OEDX |
ITILŪ V3 Foundation (Edmonton) |
Nov 17, 2010 |
| I2141104OATX |
ITILŪ V3 Continual Service Improvement Lifecycle (Atlanta) |
Nov 22, 2010 |
| I2161102OCAX |
ITILŪ V3 Operational Support and Analysis Capability (Calgary) |
Nov 22, 2010 |
| I1101115OWIX |
ITILŪ V3 Foundation (Winnipeg) |
Nov 24, 2010 |
| I11011012OCAX |
ITILŪ V3 Foundation (Calgary) |
Nov 29, 2010 |
| I2131105OATX |
ITILŪ V3 Service Operations Lifecycle (Atlanta) |
Nov 29, 2010 |
| I110110113OVAX |
ITILŪ V3 Foundation (Vancouver) |
Dec 01, 2010 |
| I2121104OCAX |
ITILŪ V3 Service Transition Lifecycle (Calgary) |
Dec 06, 2010 |
| I2161103OATX |
ITILŪ V3 Operational Support and Analysis Capability (Atlanta) |
Dec 06, 2010 |
| I2131106OEDX |
ITILŪ V3 Service Operations Lifecycle (Edmonton) |
Dec 07, 2010 |
| I2161104OVAX |
ITILŪ V3 Operational Support and Analysis Capability (Vancouver) |
Dec 13, 2010 |
| I2191101OCAX |
ITILŪ V3 Managing Across the Lifecycle (Calgary) |
Dec 13, 2010 |
| I2191102OEDX |
ITILŪ V3 Managing Across the Lifecycle (Edmonton) |
Dec 13, 2010 |
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View our Training Course Calendar 
Online Training Courses
View our Training Course Calendar
Service Management Art sees ITIL® certification training courses as a strong part of your mentoring and coaching. Our ITIL® trainers are experienced consultants and will share that knowledge with the students during the classes (especially the advanced ITIL certification classes). We are using world class materials that are developed based on adult education principles, not just PowerPoint slidesets.
We offer a first class ITIL® training experience in the class room. Even if the ITIL® training material is dry we will ensure that you will be excited about the course and that you receive the information and the ITIL certification that you are looking for.
Our ITIL® certification pass rate is higher than average due to the fact that we use only the highest quality materials from and our trainers are all experienced in their field….
Aligns IT services to present and future needs of the business and its customers:
- Better accessibility to services for users through a single point of contact
- Speedy responses to customer enquiries and complaints
- Improved team work and communication
- Better identification of areas for improvement
- Pro-active approach to service provision
- More favorable perception of services provided
- Improved quality of IT-related information for optimal management and decision-making
- Reduced impact on the company's business activities
- Better management and control over the IT system's infrastructure
- More effective and efficient usage of resources related to service provision and subsequent cost reduction potential
- Higher IT system users' productivity due to reduced down times
- Improved first line resolution rates
- Enhanced customer care and higher customer satisfaction
- Improved control of SLA performance
- Strengthened IT infrastructure
- Eradicate loss and inconsistent records of information, incidents and customer enquiries
- Reduced numbers of incidents
- Discovery and implementation of permanent solutions
- Systematic and consistent approach to all processes
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