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ITIL® Certification Training Courses from SMArt
More strategic perspective, more leadership and yeah, some day more compensation...
Instructor Led Training Courses
| Course Code |
Course |
Start Date |
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| I2141002OEDX |
ITILŪ V3 Continual Service Improvement Lifecycle (Edmonton) |
Mar 15, 2010 |
| I2141003OCAX |
ITILŪ V3 Continual Service Improvement Lifecycle (Calgary) |
Mar 15, 2010 |
| I2151007OVAX |
ITILŪ V3 Release, Control and Validation Capability (Vancouver) |
Mar 22, 2010 |
| I1101026DEDX |
ITILŪ V3 Foundation (Edmonton) |
Mar 24, 2010 |
| I1101019OCAX |
ITILŪ V3 Foundation (Calgary) |
Mar 29, 2010 |
| I2131006OCAX |
ITILŪ V3 Service Operations Lifecycle (Calgary) |
Apr 06, 2010 |
| I3111003OCAX |
ITILŪ V2 - V3 Service Managers Bridging course (Calgary) |
Apr 12, 2010 |
| I1101020OVAX |
ITILŪ V3 Foundation (Vancouver) |
Apr 12, 2010 |
| I2101005OREX |
ITILŪ V3 Service Strategy Lifecycle (Regina) |
Apr 13, 2010 |
| I2161007OVAX |
ITILŪ V3 Operational Support and Analysis Capability (Vancouver) |
Apr 19, 2010 |
| I3111004OEDX |
ITILŪV2 - V3 Service Managers Bridging course (Edmonton) |
Apr 19, 2010 |
| I1101021OWIX |
ITILŪ V3 Foundation (Winnipeg) |
Apr 19, 2010 |
| I1101028DEDX |
ITILŪ V3 Foundation (Edmonton) |
Apr 21, 2010 |
| I2151008OREX |
ITILŪ V3 Release, Control and Validation Capability (Regina) |
Apr 26, 2010 |
| I2151009OCAX |
ITILŪ V3 Release, Control and Validation Capability (Calgary) |
Apr 26, 2010 |
| I1101022OVIX |
ITILŪ V3 Foundation (Victoria) |
Apr 26, 2010 |
| I2121007OWIX |
ITILŪ V3 Service Transition Lifecycle (Winnipeg) |
Apr 27, 2010 |
| I1101101DEDX |
ITILŪ V3 Foundation (Edmonton) |
May 12, 2010 |
| I2131101OCAX |
ITIL V3 Service Operations Lifecycle (Calgary/Edmonton) |
Jun 08, 2010 |
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View our Training Course Calendar 
Online Training Courses
View our Training Course Calendar
Service Management Art sees ITIL® certification training courses as a strong part of your mentoring and coaching. Our ITIL® trainers are experienced consultants and will share that knowledge with the students during the classes (especially the advanced ITIL certification classes). We are using world class materials that are developed based on adult education principles, not just PowerPoint slidesets.
We offer a first class ITIL® training experience in the class room. Even if the ITIL® training material is dry we will ensure that you will be excited about the course and that you receive the information and the ITIL certification that you are looking for.
Our ITIL® certification pass rate is higher than average due to the fact that we use only the highest quality materials from and our trainers are all experienced in their field….
Aligns IT services to present and future needs of the business and its customers:
- Better accessibility to services for users through a single point of contact
- Speedy responses to customer enquiries and complaints
- Improved team work and communication
- Better identification of areas for improvement
- Pro-active approach to service provision
- More favorable perception of services provided
- Improved quality of IT-related information for optimal management and decision-making
- Reduced impact on the company's business activities
- Better management and control over the IT system's infrastructure
- More effective and efficient usage of resources related to service provision and subsequent cost reduction potential
- Higher IT system users' productivity due to reduced down times
- Improved first line resolution rates
- Enhanced customer care and higher customer satisfaction
- Improved control of SLA performance
- Strengthened IT infrastructure
- Eradicate loss and inconsistent records of information, incidents and customer enquiries
- Reduced numbers of incidents
- Discovery and implementation of permanent solutions
- Systematic and consistent approach to all processes
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