Proven experience, proven tactics and proven success

Service Management Art (SMArt) is an IT Management Consulting firm, focused on IT Strategy, IT Governance and IT Service Management. Within these focus areas we help organizations with:

1. Purpose (Strategy & Vision)

2. People (Attitude, Behaviour and Culture)

3. Process (IT Service Management and IT Governance Tactics)

Our consulting approach

During our sales process we define your requirements for the scope and deliverables of the engagement. Based on the scope and deliverables we select a team of consultants with the right experience and skills that will be optimally suited to get you the results you are looking for. We often use a combination of IT Strategy, IT Service Management and IT Governance consultants for engagements. All of our consultants have access to our extensive library of knowledge that we have accumulated over the years.

This approach will provide you with:

• Access to our experience and knowledge
• Short-term wins
• Results when you need them
• Proven methods and techniques

Contact us for a FREE CONSULTATION to learn more about this approach.

Our education approach

We provide ITIL, CobiT and ISO/IEC 20000 education courses. We offer courses through o 

Our trainers are fully accredited to deliver official ITIL^® qualification courses. Additionally, SMArt requires all of their trainers to be accredited at the ITIL^® Expert level and they must spend significant time on IT Service Management and IT Governance consulting engagements. This consulting experience ensures that our trainers have relevant and engaging real-life scenarios to use as examples for the complex material covered within the ITIL^® qualification scheme. Our trainers are all required to maintain their skills and deliver training regularly in order to maintain their accreditation.