Business Relationship Management Professional (BRMP®)

Business Relationship Management Professional (BRMP®)

Course Summary

The Business Relationship Management Professional (BRMP) course immerses the student in the principles of Business Relationship Management. Service Management Art is accredited by the Business Relationship Management Institute (BRMI®) to deliver these courses. For more information on BRMI click here.

This course is delivered as 3 Full Days in a Classroom or Instructor Led Online format or in a 5 Half Day Instructor Led Online format.

The BRMP training and certification program is intended for Business Relationship Managers, with the training and certification designed to provide a solid baseline level of knowledge.

Target Audience

The BRMP course is for:

  • Business leaders accountable for IT.
  • IT leadership and management staff.
  • BRMs looking for formal training and certification.
  • Anyone interested in developing a deeper understanding of the relationship between the business and IT.

Prerequisites

There are no prerequisites for this course.

Click here for upcoming dates and prices

Topics

Holders of the BRMP credential will be able to demonstrate an understanding of:

  • The characteristics of the BRM role.
  • What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services.
  • How Portfolio Management disciplines and techniques are used to maximize realized business value.
  • Business Transition Management and the conditions for successful change programs that minimize “value leakage”.
  • The BRM role in Service Management and how to align service and service levels with business needs.
  • How to communicate effectively and persuasively.

Course Outline

BRM Role introduction

  • Be able to explain the goals and objectives of the BRM role.
  • Understand why the BRM role is gaining importance and how it is evolving in response to business and provider forces.

Organizational Capability

  • Explain the concepts of Business Demand Maturity and Provider Supply Maturity and how these impact the BRM role.
  • Understand the drivers of relationship maturity.
  • Understand how to differentiate between tactical and strategic BRM roles and how these relate to the different BRM Maturity Model levels.
  • Understand the operating model and how it relates to Business Relationship Management.
  • Understand the business partner’s decision cycle.

Organizing for BRM

  • Understand the scope of BRM engagement through the service lifecycle.
  • Understand the different way BRM teams can be organized.
  • Be able to explain common BRM reporting and organizing structures.

Organizational Intelligence

  • Understand Capability Roadmaps.
  • Provide value-centric definition of a service.
  • Define Service Management and understand its key principles.

Value Management

  • Be able to use the Value Management Framework to link business strategy, provider strategy, portfolio and the business case to shape priorities and communicate business value.
  • Understand how Business Outcomes help to clarify strategic initiatives, manage scope and determine value metrics.
  • Understand the relationships between Project, Program and Portfolio Management and how these work together to optimize business value.

Relationship Management

  • Co-develop, with your business partner, a Relationship Strategy-­on-­a-Page and corresponding mutual Relationship Contract.

Business Transition Management and Powerful Communications

  • Understand what is required to motivate stakeholders to actively engage in strategic change initiatives.
  • Understand the key roles to be orchestrated in managing large scale or strategic change.
  • Recognize people’s emotional response to change and help them to cope with it.
  • Understand the sources of resistance to change and how to mitigate them.
  • Understand the stages of commitment to change and how deep a commitment level to pursue for a given type of change.
  • Understand the components of effective communication.
  • Understand how to influence those over whom they do not have direct control.
  • Convey the unique value proposition of the BRM role.

Instruction Method

There is a minimum class size of 6 students and a maximum class size of 16 students.

One official sample exam will be provided during the course.

The following link will take you to the official Combined BRMP and CBRM® syllabus:
Combined BRMP and CBRM Syllabus

The following requirements must be met in order to participate in online training:

  • All online sessions will be delivered through Adobe Connect.
  • Students require access to a fast and reliable internet connection and a headset and microphone. All audio will be run through your computer, Voice-over-IP, as there is no dial-in option for this training.
  • Test your connection here. All of the tests must pass. Your local IT department should be able to assist with installing Flash and the Adobe Connect plug-in if there are any difficulties.
  • All sessions are mandatory.

Exam Information

The exam is 40 minutes long and consists of 50 multiple choice questions. Students must get 25 (50%) or more to pass the exam.

For classroom based courses: A paper-based certification exam is included with the registration and is taken during the afternoon of the third day.

For online instructor led based courses: A computer-based certification exam is included with the registration. Students will be provided with an exam voucher that will allow them to take the exam at their convenience through a web-based exam proctor within 30 days of the completion of the course. Students will require access to a webcam and high speed internet connection.

Required Materials

Students will be required to purchase “The BRMP® Guide to the BRM Body of Knowledge” which can be purchased here or downloaded for free by BRMI members here.

Upcoming Dates and Prices for BRMP

Below is a list of all upcoming BRMP courses including classroom and online instructor led. You can filter by location to narrow your search.

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Location Dates Price exc. TAX   Status
5 Online Sessions (9 am - Noon Eastern Time US) Jul 10 – 14, 2017 1,995.00 USD

5 Online Sessions (9 am - Noon Eastern Time US)

Jul 10 – 14, 2017

1,995.00 USD exc. TAX

 

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Register Now » Available
Edmonton, AB, Canada Aug 22 – 24, 2017 2,995.00 CAD

Edmonton, AB, Canada

Aug 22 – 24, 2017

2,995.00 CAD exc. TAX

 

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Register Now » Available
Calgary, AB, Canada Sep 11 – 13, 2017 2,995.00 CAD

Calgary, AB, Canada

Sep 11 – 13, 2017

2,995.00 CAD exc. TAX

 

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Register Now » Available
Seattle, WA, USA Sep 20 – 22, 2017 2,495.00 USD

Seattle, WA, USA

Sep 20 – 22, 2017

2,495.00 USD exc. TAX

 

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Register Now » Available
Nashville, TN, USA Oct 17 – 19, 2017 2,495.00 USD

Nashville, TN, USA

Oct 17 – 19, 2017

2,495.00 USD exc. TAX

 

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5 Online Sessions (9 am - Noon Eastern Time US) Oct 23 – 27, 2017 1,995.00 USD

5 Online Sessions (9 am - Noon Eastern Time US)

Oct 23 – 27, 2017

1,995.00 USD exc. TAX

 

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Dallas, TX, USA Nov 06 – 08, 2017 2,495.00 USD

Dallas, TX, USA

Nov 06 – 08, 2017

2,495.00 USD exc. TAX

 

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Ottawa, ON, Canada Nov 15 – 17, 2017 2,995.00 CAD

Ottawa, ON, Canada

Nov 15 – 17, 2017

2,995.00 CAD exc. TAX

 

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Register Now » Available
Calgary, AB, Canada Nov 29 – Dec 01, 2017 2,995.00 CAD

Calgary, AB, Canada

Nov 29 – Dec 01, 2017

2,995.00 CAD exc. TAX

 

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Phoenix, AZ, USA Dec 04 – 06, 2017 2,495.00 USD

Phoenix, AZ, USA

Dec 04 – 06, 2017

2,495.00 USD exc. TAX

 

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Register Now » Available
5 Online Sessions (9 am - Noon Eastern Time US) Dec 11 – 15, 2017 1,995.00 USD

5 Online Sessions (9 am - Noon Eastern Time US)

Dec 11 – 15, 2017

1,995.00 USD exc. TAX

 

Register Now » Available
Register Now » Available
We currently do not have any courses scheduled. Please contact us to register your interest in this course and we will work with you to setup a session or discuss training alternatives.

Accreditation Information

BRMP Logo

BRMP® and CBRM® are registered trade marks of Business Relationship Management Institute.
The BRMP® and Accredited by APMG International Swirl Device logo is a trademark of Business Relationship Management Institute and the APMG Group Limited. All rights reserved.