ITIL® Service Transition

ITIL® Service Transition

Course Summary

The ITIL Intermediate Qualification – Service Transition course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle.

This course is delivered as 4 Full Days in a Classroom format or 3 Full Days in an Instructor Led Online format.

The main focus areas include Service Transition purpose, principles, processes, activities, functions, technology and implementation considerations. It uses an engaging scenario-based approach to learning the core disciplines of the ITIL Best Practices, and positions students to complete successfully the associated exam.

Prerequisites

Candidates must hold an ITIL Foundation Certificate (v3 or 2011) or an ITIL Foundation Bridge Certificate.

Click here for upcoming dates and prices

Topics

At the end of this course, the learner will gain competencies in:

  • Leading discussions on Service Transition.
  • Service Transition principles, processes, and common activities.
  • Understanding implementation approaches, Service Transition roles, organization, enabling technology, challenges, critical success factors and risks.

The processes covered in this course include:

  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Change Evaluation
  • Knowledge Management

Instruction Method

This course has mandatory 21 contact hours as well as a recommendation of completing 21 hours of self-study prior to starting the course.

There is a minimum class size of 6 students and a maximum class size of 18 students.

Two official sample exams will be provided during the course.

The following link will take you to the official ITIL Service Transition Qualification Syllabus:
ITIL Service Transition Syllabus

The following requirements must be met in order to participate in online training:

  • All online sessions will be delivered through Adobe Connect.
  • Students require access to a fast and reliable internet connection and a headset and microphone. All audio will be run through your computer, Voice-over-IP, as there is no dial-in option for this training.
  • Test your connection here. All of the tests must pass. Your local IT department should be able to assist with installing Flash and the Adobe Connect plug-in if there are any difficulties.
  • All sessions are mandatory.

Exam Information

The exam is 90 minutes long and consists of 8 multiple choice questions worth a maximum of 5 marks each. Students must get 28 (70%) or more to pass the exam.

For classroom based courses: A paper-based certification exam is included with the registration and is taken during the afternoon of the fourth day.

For online instructor led based courses: A computer-based certification exam is included with the registration. Students will be provided with an exam voucher that will allow them to take the exam at their convenience through a web-based exam proctor within 30 days of the completion of the course. Students will require access to a webcam and high speed internet connection.

Required Materials

Students are required to pre-read and bring to class the following ITIL Service Management Practices Core Lifecycle publications:

ITIL Service Transition – 2011 Edition
ISBN: 9780113313068

Please contact our office if you are looking to purchase the above publication.

Upcoming Dates and Prices for ITIL Service Transition

Below is a list of all upcoming ITIL Service Transition courses including classroom and online instructor led. You can filter by location to narrow your search.

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Location Dates Price exc. TAX   Status
Edmonton, AB, Canada Jul 04 – 07, 2017 2,895.00 CAD

Edmonton, AB, Canada

Jul 04 – 07, 2017

2,895.00 CAD exc. TAX

 

Register Now » Available
Register Now » Available
Online (8:30 am - 4:30 pm Mountain Time) Jul 31 – Aug 02, 2017 2,195.00 CAD

Online (8:30 am - 4:30 pm Mountain Time)

Jul 31 – Aug 02, 2017

2,195.00 CAD exc. TAX

 

Register Now » Available
Register Now » Available
Calgary, AB, Canada Sep 11 – 14, 2017 2,895.00 CAD

Calgary, AB, Canada

Sep 11 – 14, 2017

2,895.00 CAD exc. TAX

 

Register Now » Available
Register Now » Available
Edmonton, AB, Canada Oct 03 – 06, 2017 2,895.00 CAD

Edmonton, AB, Canada

Oct 03 – 06, 2017

2,895.00 CAD exc. TAX

 

Register Now » Available
Register Now » Available
Online (8:30 am - 4:30 pm Mountain Time) Oct 30 – Nov 01, 2017 2,195.00 CAD

Online (8:30 am - 4:30 pm Mountain Time)

Oct 30 – Nov 01, 2017

2,195.00 CAD exc. TAX

 

Register Now » Available
Register Now » Available
Calgary, AB, Canada Dec 05 – 08, 2017 2,895.00 CAD

Calgary, AB, Canada

Dec 05 – 08, 2017

2,895.00 CAD exc. TAX

 

Register Now » Available
Register Now » Available
We currently do not have any courses scheduled. Please contact us to register your interest in this course and we will work with you to setup a session or discuss training alternatives.

Accreditation Information

ITIL APMG ATO Peoplecert Logo

ITIL APMG ATO Logo

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